If you’ve landed here, you’re probably considering using Privyr as a CRM to manage your sales process more efficiently and win more deals. Or you want to know how good is Privyr CRM, is and how it fares against other popular CRMs.
Let us help you make your task easier. In this post, we’ll compare Privyr against other popular CRMs so you can decide if it’s the right CRM for your business.
What is Privyr CRM?
Privyr is a mobile-first CRM for salespeople and teams looking to track and manage their sales process on the go. It’s designed for both mobile-first teams that use WhatsApp, text, call, etc. to communicate with their leads and clients as well as sales teams that manage, track, plan and forecast sales strategy from desktop. The powerful mobile app is available on both Play Store for Android devices and App Store for iOS devices.
Instantly contact new leads using various automations, re-engage existing leads at scale, while having full control and visibility over every lead, activity, and team member.
Suggested read: Best CRMs for WhatsApp
Privyr vs Salesforce
Salesforce is an enterprise CRM platform. It’s especially suitable for large corporations or ones that can afford to invest time and resources in training their team to learn the platform. Salesforce offers a highly customisable, cloud-based ecosystem for sales, service, marketing, and more. It’s ideal for complex workflows or reporting and high-volume operations.
Here’s a comparison table for Privyr versus Salesforce:
| Privyr | Salesforce | |
| Suitable for | Solopreneurs, small to medium-sized businesses, and sales teams of all sizes | Medium to large-sized businesses, enterprises, sales teams with complex reporting requirements |
| Core use case | Use Privyr for faster lead response and follow-ups via mobile, automated sequences, and sales team management | Use Salesforce for large-scale sales automation, reporting, pipeline, and enterprise CRM |
| Mobile capability | Mobile-first app that’s specially designed to be used on smartphones. Equally powerful desktop app. | Mobile app available, but primarily made for desktop with most advanced features set on web |
| Integration with lead sources | Supports native integration with major lead sources like Facebook, Tiktok, Google Ads, etc. Integration via webhooks and third-party tools also available | Supports integration via AppExchange and APIs, which may require additional setup or development |
| Integration with messaging apps | Integrates directly with any popular messaging apps like WhatsApp, Telegram, WeChat, iMessage, and more. No setup required | Offers limited integrations out of the box. May require third-party tools or API setup for WhatsApp integration. |
| WhatsApp compatibility | Natively integrates with WhatsApp, WhatsApp Business, and WhatsApp API. Supports WhatsApp coexistence so you can run 24/7 Auto-Responder. | Requires third-party tools and additional setup to run WhatsApp integration or automated WhatsApp messages. |
| Lead alerts | Instant new lead alerts via Privyr mobile app notifications, email, or WhatsApp. Simply select what you prefer | Customisable lead notifications; may require setup via workflows and admin |
| AI capabilities | AI-powered automatic lead detection and lead import from your email inboxes | AI-powered predictive lead scoring, forecasting, chatbots, sentiment analysis |
| Follow-up scheduling | Automatic follow-up scheduling, tracking, and reminders | Advanced scheduling and task management – requires setup |
| Lead distribution | Supports automatic lead assignment based on round-robin and your custom rules Supports automatic lead routing and distribution to external partners or clients with straightforward setup | Supports lead assignment, round-robin, and role-based access control for your internal team |
| Central database | Simple, mobile-friendly contact management and database | Enterprise-level CRM database with advanced customisation |
| Pipeline management | Full sales pipeline visibility with advanced dashboards, fully customisable lead stages, and reports | Advanced sales pipeline with custom stages, reports, dashboards |
| Automations available | Automatic lead transfer, auto-responder, marketing sequences, followup scheduling and activity tracking on both mobile and desktop | Customisable automation via Flows, Process Builder, and Apex |
| Reporting and analytics | Dashboard for tracking advanced insights, including sales performance, Cost per lead, lead status, etc. | Powerful dashboards, forecasting, and KPI tracking |
| Onboarding time | Few minutes (no technical setup needed) | Weeks to months, depending on requirements and complexities |
| Learning curve | Very low. Privyr is designed for non-technical users or busy salespeople and teams | Steep learning curve. Requires training, documentation and consulting |
| User experience | Fast, simple, and powerful. Privyr mobile app is designed to work like regular messaging apps. | Feature-rich but can feel complex and cluttered to new users |
| Support | Email, chat and phone support. Personalised onboarding training available | Tiered support depending on plan. Premium support may come with extra cost |
| Pricing | Starts at $25 per month per user | Starts at $50 to $75 per user per month. Add-ons come additional costs |
| Free plan | Free Forever plan available; lets you use the Privyr app with no charges | No free plan |
| Free trial | Available, 14-day free trial of Pro Plan) | Available, 30-day free trial |
Suggested read: The 5 best CRMs for Facebook leads
Privyr vs HubSpot
HubSpot is a cloud-based CRM known for its inbound marketing tools and integration between sales, marketing, and customer service functions. It’s widely used by small to mid-sized companies.
The following table compares HubSpot with Privyr:
| Privyr | HubSpot | |
| Suitable for | Solopreneurs, small to medium-sized businesses, and sales teams of all sizes | Medium to large-sized businesses, or enterprises. |
| Core use case | Use Privyr for faster lead response and follow-ups via mobile, automated sequences, and sales team management | Use Hubspot to align inbound marketing and sales pipeline with customisable, complex workflows |
| Mobile capability | Mobile-first app that’s specially designed to be used on smartphones. Equally powerful desktop app. | Strong mobile app but advanced features may require desktop access |
| Integration with lead sources | Supports native integration with major lead sources like Facebook, Tiktok, Google Ads, etc. Integration via webhooks and third-party tools also available | Built-in integration with most lead sources |
| Integration with messaging apps | Integrates directly with any popular messaging apps like WhatsApp, Telegram, WeChat, iMessage, and more. No setup required | Limited native integration. Integration via third-party possible which may require additional setup and costs |
| WhatsApp compatibility | Natively integrates with WhatsApp, WhatsApp Business, and WhatsApp API. Supports WhatsApp coexistence so you can run 24/7 Auto-Responder. | WhatsApp integration requires API/partners. Messaging automation can be set up after integration. |
| Lead alerts | Instant new lead alerts via Privyr mobile app notifications, email, or WhatsApp. Simply select what you prefer | Real-time lead alerts via email, or browser notifications. |
| AI capabilities | AI-powered automatic lead detection and lead import from your email inboxes | AI‑powered workflows, segmentation |
| Follow-up scheduling | Automatic follow-up scheduling, tracking, and reminders | Task scheduling and sequences |
| Lead distribution | Supports automatic lead assignment based on round-robin and your custom rules Supports automatic lead routing and distribution to external partners or clients with straightforward setup | Automated lead distribution based on custom rules. Team collaboration and permissions. |
| Central database | Simple, mobile-friendly contact management and database | Advanced CRM database with customisation |
| Pipeline management | Full sales pipeline visibility with advanced dashboards, fully customisable lead stages, and reports | Kanban board, custom pipelines |
| Automation | Automatic lead transfer, auto-responder, marketing sequences, followup scheduling and activity tracking on both mobile and desktop | Full workflow automation (requires a higher tier subscription and/or add-ons) |
| Reporting and analytics | Dashboard for tracking advanced insights, including sales performance, Cost per lead, lead status, etc. | Advanced dashboard, reporting and analytics (requires a higher tier subscription) |
| Onboarding time | Few minutes (no technical setup needed) | 1 to 2 days setup |
| Learning curve | Very low. Privyr is designed for non-technical users or busy salespeople and teams | Moderate to high. Complexities may arise as you add more moving parts to your sales and marketing workflow |
| User experience | Fast, simple, and powerful. Privyr mobile app is designed to work like regular messaging apps. | Modern and visual with lots of building blocks to create your ideal system. Could be slightly overwhelming for beginners. |
| Support | Email, chat and phone support. Personalised onboarding training available | Chat, email, and phone support. |
| Pricing | Starts at $25 per month per user | Starts at around $50 per user per month, but access to specific sales and marketing features may incur extra recurring costs |
| Free plan | Free Forever plan available; lets you use the Privyr app with no charges | Available |
| Free trial | Available, 14-day free trial of Pro Plan | Available (14-day pro trial) |
Privyr vs Zoho CRM
Zoho is a highly customisable and feature-rich CRM suitable for desktop-based small to medium-sized businesses. It offers sales automation, advanced reporting, and AI-powered predictions, and is part of the larger Zoho suite of apps.
Here’s how Privyr compares against Zoho:
| Privyr | Zoho CRM | |
| Suitable for | Solopreneurs, small to medium-sized businesses, and sales teams of all sizes | Small to medium-sized businesses |
| Core use case | Use Privyr for faster lead response and follow-ups via mobile, automated sequences, and sales team management | Run sales pipeline and automation |
| Mobile capability | Mobile-first app that’s specially designed to be used on smartphones. Equally powerful desktop app. | Great mobile app but some advanced features may require web access |
| Integration with lead sources | Supports native integration with major lead sources like Facebook, Tiktok, Google Ads, etc. Integration via webhooks and third-party tools also available | Native integrations with many lead sources. Works with third party connector tools like Zapier. API integration is also available |
| Integration with messaging apps | Integrates directly with any popular messaging apps like WhatsApp, Telegram, WeChat, iMessage, and more. No setup required | Integration with emails and SMS via plugins. No native integration with messaging apps. |
| WhatsApp compatibility | Natively integrates with WhatsApp, WhatsApp Business, and WhatsApp API. Supports WhatsApp coexistence so you can run 24/7 Auto-Responder. | WhatsApp integration only via APIs and third-party tools, which may incur separate costs. Automations are only possible after integration |
| Lead alerts | Instant new lead alerts via Privyr mobile app notifications, email, or WhatsApp. Simply select what you prefer | Custom alert rules via workflows |
| AI capabilities | AI-powered automatic lead detection and lead import from your email inboxes | Sentiment analysis, predictive lead scoring, workflow suggestions |
| Follow-up scheduling | Automatic follow-up scheduling, tracking, and reminders | Automatic follow up, tasks, and alerts; needs planning and setup) |
| Lead distribution | Supports automatic lead assignment based on round-robin and your custom rules Supports automatic lead routing and distribution to external partners or clients with straightforward setup | Automatic lead assignment and distribution. Advanced team controls. |
| Central database | Simple, mobile-friendly contact management and database | Advanced CRM database with strong customisation |
| Pipeline management | Full sales pipeline visibility with advanced dashboards, fully customisable lead stages, and reports | Advanced sales pipeline with custom stages, reports, and dashboards |
| Automation | Automatic lead transfer, auto-responder, marketing sequences, followup scheduling and activity tracking on both mobile and desktop | Advanced automation. Blueprint feature to automate and standardise workflows. AI-powered automation |
| Reporting and analytics | Dashboard for tracking advanced insights, including sales performance, Cost per lead, lead status, etc. | Powerful reporting and analytics with built-in features advanced dashboards |
| Onboarding time | Few minutes (no technical setup needed) | 1 to 3 days standard onboarding |
| Learning curve | Very low. Privyr is designed for non-technical users or busy salespeople and teams | Moderate to high |
| User experience | Fast, simple, and powerful. Privyr mobile app is designed to work like regular messaging apps. | Feature-rich and flexible, but can be overwhelming for new users. |
| Support | Email, chat and phone support. Personalised onboarding training available | Email, chat, phone support |
| Pricing | Starts at $25 per month per user | Starts at around $40 per user per month |
| Free plan | Free Forever plan available; lets you use the Privyr app with no charges | Available |
| Free trial | Available, 14-day free trial of Pro Plan) | Available, 15-day trial |
Suggested read: Do you need a CRM for WhatsApp?
Privyr vs Pipedrive
Pipedrive is a visual, sales-focused CRM designed to help teams track deals and activities through customisable pipelines. It’s a popular CRM among startups and small sales teams due to its simplicity.
Here’s how Privyr fares against Pipeline:
| Privyr | Pipedrive | |
| Suitable for | Solopreneurs, small to medium-sized businesses, and sales teams of all sizes | Small to medium-sized businesses, sales teams |
| Core use case | Use Privyr for faster lead response and follow-ups via mobile, automated sequences, and sales team management | Visual sales pipeline and deals tracking |
| Mobile capability | Mobile-first app that’s specially designed to be used on smartphones. Equally powerful desktop app. | Good mobile app but advanced features only available on web app |
| Integration with lead sources | Supports native integration with major lead sources like Facebook, Tiktok, Google Ads, etc. Integration via webhooks and third-party tools also available | No native integration. Limited lead sources. Integration via web forms and API |
| Integration with messaging apps | Integrates directly with any popular messaging apps like WhatsApp, Telegram, WeChat, iMessage, and more. No setup required | Minimal messaging support with no direct messaging app integration |
| WhatsApp compatibility | Natively integrates with WhatsApp, WhatsApp Business, and WhatsApp API. Supports WhatsApp coexistence so you can run 24/7 Auto-Responder. | Third-party required for integration. Only supports WhatsApp API |
| Lead alert | Instant new lead alerts via Privyr mobile app notifications, email, or WhatsApp. Simply select what you prefer | Instant in-app and mobile notifications |
| AI capabilities | AI-powered automatic lead detection and lead import from your email inboxes | AI assistant for stale‑deal alerts and suggestions |
| Follow-up scheduling | Automatic follow-up scheduling, tracking, and reminders | Follow up via pipeline views and tasks. Automated email follow ups (requires set up) |
| Lead distribution | Supports automatic lead assignment based on round-robin and your custom rules Supports automatic lead routing and distribution to external partners or clients with straightforward setup | Automatic lead distribution through Automatic Assignment feature. Team permission and visibility controls. |
| Central database | Simple, mobile-friendly contact management and database | Clean, deal-based CRM database |
| Pipeline management | Full sales pipeline visibility with advanced dashboards, fully customisable lead stages, and reports | Advanced pipeline management feature with simple drag-and-drop control |
| Automation | Automatic lead transfer, auto-responder, marketing sequences, followup scheduling and activity tracking on both mobile and desktop | Built-in workflow automation for sending automated emails and scheduling activities. AI-powered tools for data enrichment and email generation |
| Reporting and analytics | Dashboard for tracking advanced insights, including sales performance, Cost per lead, lead status, etc. | Customisable reporting and analytics capabilities. Dashboards for sales forecasting and predictive insights |
| Onboarding time | Few minutes (no technical setup needed) | 1 to 2 days setup |
| Learning curve | Very low. Privyr is designed for non-technical users or busy salespeople and teams | Low to moderate |
| User experience | Fast, simple, and powerful. Privyr mobile app is designed to work like regular messaging apps. | Clean, sales-centric user experience. |
| Support | Email, chat and phone support. Personalised onboarding training available | Live chat, email support |
| Pricing | Starts at $25 per month per user | $15 to $99 per user per month |
| Free plan | Free Forever plan available; lets you use the Privyr app with no charges | Available |
| Free trial | Available, 14-day free trial of Pro Plan) | Available, 14-day trial |
Conclusion
Privyr is a great choice if you’re looking for a simple yet powerful CRM to streamline your sales process and grow your business. Users love Privyr because the app helps them get things done and convert more leads from their phones. You can start using Privyr immediately – no training required. If you do need help with using the app, Privyr’s highly responsive support team is always happy to assist via chat, email, and more.
Want to see what you can really do with Privyr by your side? Try Privyr Pro today and discover how it can help you close more deals.
