Freshsales vs. Salesforce
Comparison
The ultimate comparison between Freshsales and Salesforce
The ultimate comparison between
Freshsales and Salesforce
Core Features
Core features define how CRMs help you manage leads, customers, and your sales process. By understanding them, you know how well these tools centralise your data, keep your team aligned, and automate repetitive tasks.
Why Core Features matter:
- A strong feature set ensures reduced manual work, fewer missed opportunities, and clear visibility into your pipeline.
- Seamless team collaboration with real-time updates for everyone.
- Actionable analytics help you make faster, data-driven decisions.
Freshsales offers streamlines solutions for sales management with automation, built-in communication tools, and intuitive design for growing businesses.
Salesforce is a powerful, enterprise-grade CRM platform that offers extensive customisation, automation, and integration capabilities for large and complex businesses.
Integration Capabilities
Integration is one of the most important CRM features to compare, especially if you generate leads from multiple sources. An ideal CRM should seamlessly connect with external tools and platforms you already use. Strong integration capabilities mean your leads, conversations, and activities flow automatically into your CRM without endless copy-pasting or switching between apps.
This comparison lets you find out if a CRM
- Syncs with ad platforms, social media, websites, and online forms so every lead lands directly in your CRM.
- Connects with email, WhatsApp, SMS, and messaging apps to manage all conversations in one place.
- Works with Google Suite, Calendly, and automation tools like Zapier, Make, or Pabbly to save time and reduce repetitive tasks.
Supports integrations with property portals, IDX websites, and automotive marketplaces for niche businesses.
Freshsales integrates with Freshworks’ ecosystem and popular third-party apps like Google Workspace, Zapier, and Slack, offering API access for custom connections.
Salesforce offers extensive integration capabilities, connecting with thousands of third-party apps, APIs, and external systems through tools like AppExchange and native connectors.
Mobile Capabilities
A desktop-based CRM may not be completely effective If you and/or your team are always out and about. Strong mobile capabilities help you manage leads, follow-ups, and updates on the go, whether you’re meeting clients, traveling, or away from your desk.
Know if your CRM helps you:
- Get instant alerts for new leads via app or text, so you never miss an opportunity.
- Access full CRM features from your phone, including follow-up reminders and updates.
- Add notes, track activities, or even integrate with other apps directly from your mobile.
Freshsales offers a powerful mobile app that lets users manage leads, emails, and deal updates on the go
Salesforcce offers strong mobile app with impressive functionalities
Lead Management
Lead management is how CRMs help you capture, organise, and convert leads into customers. A strong lead management feature set ensures that every lead is not only collected but also followed up on at the right time, by the right person, with the right message.
Why it matters:
- Automatically bring leads in from websites, ads, and other lead sources without manual entry.
- Assign and route leads to the right team members for faster response.
- Keep prospects engaged with reminders and timely communication.
- Manage calls, emails, and messages directly within the CRM to maintain a complete history.
Freshsales automates lead capture, scoring, and assignment, helping teams work with leads effectively through the sales funnel.
Salesforce’s lead management system automates lead capture, tracking, scoring, and assignment, helping sales teams prioritise and convert prospects efficiently
Ease of Use
Ease of use determines how quickly you and your team can get comfortable with the system and start seeing results. From the initial onboarding to day-to-day navigation, easy-to-use CRM saves time and reduces frustration.
Why it matters:
- Smooth onboarding: Easy setup helps teams get started without long delays.
- Minimal learning curve: A clear, intuitive interface means less time spent figuring things out.
- Support when needed: Access to training and help resources ensures users feel confident and supported.
Supports integrations with property portals, IDX websites, and automotive marketplaces for niche businesses.
Freshsales comes with a clean interface and minimal setup, making it easy for sales teams to adopt without steep training.
Salesforce has a steep learning curve, making it less intuitive for beginners without prior CRM experience.
Industry-Specific Features
Freshsales is not deeply industry-tailored but offers flexible customisation and workflow automation suitable for industries like SaaS, real estate, and customer service.
Salesforce provides industry-specific solutions for different industries through its “Salesforce Industries” suite, offering custom features for sectors like real estate, finance, healthcare, manufacturing, and more.
Customer Support
Strong customer support ensures you get timely assistance and keeps your processes running smoothly.
Cost
Cost plays a big role in finding the right fit for your budget without compromising on value. Not just the price tag, find out what you get for it. Many CRMs offer free plans or trials, making it easier to test before committing.
Freshsales provides competitive pricing ideal for small and mid-sized businesses seeking value.
Salesforce offers reasonable starter plan but pricing can scale quickly based on features, users, and required customisations.
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