{"id":9838,"date":"2024-12-19T08:25:42","date_gmt":"2024-12-19T08:25:42","guid":{"rendered":"https:\/\/www.privyr.com\/blog\/?p=9838"},"modified":"2025-09-10T03:27:35","modified_gmt":"2025-09-10T03:27:35","slug":"how-nadia-achieved-a-100-timely-follow-up-rate-using-privyr-case-study","status":"publish","type":"post","link":"https:\/\/www.privyr.com\/blog\/how-nadia-achieved-a-100-timely-follow-up-rate-using-privyr-case-study\/","title":{"rendered":"How Nadia achieved a 100% timely follow-up rate using Privyr"},"content":{"rendered":"\n
\"This<\/figure>\n\n\n\n

Nadia was seeking a tool to help her follow-up on time with her hundreds of leads. With Privyr, she gained an all-inclusive tool to manage her leads, helping her save time and money<\/h4>\n\n\n\n
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Industry<\/span>

Real Estate<\/p>\n

Market<\/span>

Singapore<\/p>\n

Team Size<\/span>

Solopreneur<\/p>\n <\/div>\n <\/div>\n\n

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Features Used<\/h3>\n\n
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\n \n \n <\/path><\/svg><\/span>\n Instantly Receiving & Contacting New Leads\n <\/div>\n\n
\n \n \n <\/path><\/svg><\/span>\n Quick Responses via WhatsApp\n <\/div>\n\n
\n \n \n <\/path><\/svg><\/span> Follow-Up Reminders & Activities Timeline\n <\/div>\n\n
\n \n \n <\/path><\/svg><\/span> Content Sharing & Tracking\n <\/div>\n\n
\n \n \n \n <\/path><\/svg><\/span>Lead Management & CRM\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n

Nadia Ederer is a real estate agent at Propnex Realty, the largest real estate agency in Singapore with over 12,000 agents. She specialises in helping people to buy and sell property, and has a background in sales, social media marketing, and project management.

Aided by her assistant, she seeks not just to help her clients with their property transactions but also educate them on the real estate landscape in Singapore, a market with one of the highest home ownership rates in the world.<\/p>\n\n\n\n

Challenge<\/h2>\n\n\n\n
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\u201cOur days are crazy. The moment you get in the car and want to follow up, you also have so many other things to do.\u201d<\/p><\/blockquote><\/figure>\n<\/blockquote>\n\n\n\n

As a real estate agent in Singapore\u2019s bustling and dynamic property scene, Nadia found herself facing the problem that many real estate agents do: there simply weren\u2019t enough hours in the day to get everything done.<\/p>\n\n\n\n

\u201cAt any one time, I\u2019m actively dealing with 200 to 300 leads,\u201d says Nadia. \u201cThat comes out to 15 to 30 follow-ups that I need to send per day.\u201d Those leads can be either property buyers or sellers.<\/p>\n\n\n\n

This would be fine if following up was Nadia\u2019s only job, but she deals with leads at different stages of her sales process. This often means Zoom calls and in-person meetings. Dealing with more urgent interactions often meant that following up fell to the bottom of Nadia\u2019s very long list of things to do.<\/p>\n\n\n\n

\u201cIt gets overwhelming,\u201d she explains. \u201cIn the middle of the week, I had people I should have followed up with on the weekend.\u201d<\/p>\n\n\n\n

Discovering Privyr<\/h2>\n\n\n\n

\u201cI was frustrated with the old process but didn\u2019t know how to fix it.\u201d<\/p><\/blockquote><\/figure>\n\n\n\n

Nadia found Privyr through a colleague\u2019s recommendation to several PropNex agents in a training session. That’s when she recognized that the CRM had the potential to help her follow up with every lead on time.<\/p>\n\n\n\n

\u201cThe fact that the Follow-up Reminders pop up on my mobile phone screen stood out to me as valuable at the time,\u201d remembers Nadia. From that point, she could send an auto-personalised follow-up message to that lead in just a few taps.<\/p>\n\n\n\n

So, she slowly eased into using the CRM. \u201cI downloaded it and imported two leads per day from my phonebook,\u201d says Nadia. Eventually, she got hundreds of her leads transferred into Privyr, including new leads. She noticed significant and satisfying improvement in how she managed leads.<\/p>\n\n\n\n

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By putting all of her leads into Privyr, Nadia can manage them easily, with timely follow-ups and more.<\/figcaption><\/figure>\n\n\n\n

\u201cI finally have a place to put everyone,\u201d she says. As time went on and she discovered more things that she could do with Privyr, she considered uses for the CRM even outside of her day-to-day business.<\/p>\n\n\n\n

For example, she saw she could use Privyr to educate those around her on the industry that is her specialty.<\/p>\n\n\n\n

\u201cI want to add in my personal friends,\u201d she says, \u201cand then I could send them content through Privyr that is on the softer side of real estate.\u201d<\/p>\n\n\n\n

Solution<\/h2>\n\n\n\n

\u201cWithout Privyr, I don\u2019t think I would follow up.\u201d<\/p><\/blockquote><\/figure>\n\n\n\n

But Nadia knew that following up served an important purpose for her business. She saw potential to keep more passive leads aware. Then, one day they could come to her for their property needs. That meant sending out posts, reels, and other pieces of content that Nadia struggled to remember and keep up with.<\/p>\n\n\n\n

\u201cYou need a system,\u201d advises Nadia. \u201cSuccess of your business is more than your sales skills \u2013 it\u2019s your processes and systems.\u201d<\/p>\n\n\n\n

She found that Privyr could be that system for her, with very little setup effort on her part. \u201cPrivyr was the solution to my struggle,\u201d Nadia tells us. \u201cUsing my old system, maybe I wouldn\u2019t be able to follow up until Thursday. With Privyr, I get the reminder that I need to do it on Tuesday, which is more valuable to the client.\u201d<\/p>\n\n\n\n

Nadia\u2019s Story<\/h2>\n\n\n\n

Nadia works with both new properties and resale properties. Depending on the property, she may collaborate with other realtors. Her sales process may take six months or longer, depending on how ready her clients are.<\/p>\n\n\n\n

\u201cIf you can feel resistance in the beginning, things can go slow or you may need to manage expectations,\u201d says Nadia. \u201cYou have to go through the journey with them, which can take months.\u201d<\/p>\n\n\n\n

She adds that one of the reasons why the journey may take so long is because prospects have their own life and their own priorities. If they travel frequently, for example, timely follow-ups ensure that Nadia is available to communicate with them when they are ready to engage once more.<\/p>\n\n\n\n

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Since using Privyr, Nadia has been able to follow up with and manage hundreds of leads with much less time and effort.<\/figcaption><\/figure>\n\n\n\n

Because buying or selling property is such a complex process, Nadia needs a good engagement strategy to guide prospects through, little by little. As she points out, spending a lot of time door-knocking for one lead doesn\u2019t necessarily mean that you are getting the most out of your effort, even though you\u2019re working hard.<\/p>\n\n\n\n

\u201cIt\u2019s a matter of keeping prospects warm or making sure they remain your lead,\u201d she says.<\/p>\n\n\n\n

How Nadia uses Privyr to achieve a 100% follow-up rate and successfully manage her prospects<\/h3>\n\n\n\n

While Privyr\u2019s Follow-Up Reminders<\/strong> have proven most useful for Nadia, she also uses Privyr\u2019s Lead Management<\/strong> features to store all of the information about her clients. Each client has their own Client Timeline<\/strong>. Using the timeline, Nadia can refresh her memory about all of the interactions that they\u2019ve had before, logged via Privyr.<\/p>\n\n\n\n

Meanwhile, the Groups <\/strong>feature helps her to sort her leads into categories including:<\/p>\n\n\n\n