{"id":6100,"date":"2023-06-07T03:38:10","date_gmt":"2023-06-07T03:38:10","guid":{"rendered":"https:\/\/www.privyr.com\/blog\/?p=6100"},"modified":"2025-09-17T09:40:54","modified_gmt":"2025-09-17T09:40:54","slug":"how-to-track-views-in-whatsapp","status":"publish","type":"post","link":"https:\/\/www.privyr.com\/blog\/how-to-track-views-in-whatsapp\/","title":{"rendered":"How to track views in WhatsApp"},"content":{"rendered":"\n

In your day-to-day work as a salesperson, you probably send a lot of messages and content to your clients over WhatsApp. For example, if you\u2019re a property agent, you\u2019re probably constantly sending your leads floor plans and videos of available apartments. Meanwhile, a wedding planner may send over pictures and descriptions of different kinds of venues and packages.<\/p>\n\n\n\n

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Are your messages and content really helping you to land sales?<\/p>\n<\/blockquote>\n\n\n\n

But when you send those messages and content, how do you know if your clients are actually viewing it \u2013 or if you\u2019re just shouting into the void?<\/p>\n\n\n

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\"\"\/<\/figure><\/div>\n\n\n

And if your clients are viewing it \u2013 how<\/em> are they viewing it? Do they click on it, skim it, and then quickly close the file? Or, do they find the content useful?<\/p>\n\n\n\n

Knowing the answer to these questions can help you understand:<\/p>\n\n\n\n

\ud83d\udc4d If your client is interested in buying from you \u2013 even before they reply confirming their interest<\/strong><\/p>\n\n\n\n

\ud83d\udc4d If your client wants to buy from you but is unsure about something \u2013 and needs a follow-up<\/p>\n\n\n\n

\ud83d\udc4d If your client is leaning towards purchasing a particular product or service of yours<\/p>\n\n\n\n

Are WhatsApp replies from your clients the only way to tell if your messages and content are really helping you to land sales?<\/span><\/strong><\/p>\n\n\n\n

Luckily, the answer is no! \ud83e\udd73 WhatsApp has built-in tracking features that help you understand if and when clients are reading your messages. Plus, there are apps that offer even more advanced ways to track engagement on WhatsApp<\/a>. Let\u2019s go over them together.<\/p>\n\n\n\n

The famous \u2018blue ticks\u2019 and WhatsApp\u2019s other built-in tracking features<\/strong><\/h2>\n\n\n\n

If you use WhatsApp as the main way to communicate with your clients, you probably know that it has two features that help you track messages<\/strong>.<\/p>\n\n\n\n

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  1. Read Receipts (aka Blue Ticks)<\/strong><\/a> tell you if a client has opened and read your message. Meanwhile, two grey checks mean that the recipient\u2019s phone or device has successfully received the message, but they haven\u2019t actually looked at it yet.<\/li>\n\n\n\n
  2. Last Seen and Online<\/strong><\/a> is a status message that appears under your WhatsApp contact\u2019s name when the chat is open. You might see \u201conline\u201d if your client has the app open in front of them or \u201ctyping\u2026\u201d if your client is currently writing a message to you.<\/li>\n<\/ol>\n\n\n\n

    Otherwise, it will say \u201clast seen at [time]\u201d, where [time] is the last time they saw your messages.<\/p>\n\n\n\n

    With these features, you can tell with a quick glance at your client\u2019s WhatsApp chat if they have received your message, if they have read your message, and the time they last saw the chat.<\/p>\n\n\n\n

    \ud83d\udea8 But take caution when using blue ticks and \u201clast seen\u201d statuses!<\/strong> These features have limitations. Users can control these in WhatsApp\u2019s privacy settings without your knowledge. That means you may never<\/span><\/strong> see their messages blue-ticked, or the time they last opened your chat.<\/p>\n\n\n\n

    Can WhatsApp tell me more about my clients and what they want?<\/strong><\/h2>\n\n\n\n

    Unfortunately, no. WhatsApp can only tell you if your message was seen by your client. This only works if<\/span><\/strong> your client has not disabled this feature in their personal settings.<\/p>\n\n\n\n

    WhatsApp cannot, for example, tell you if a client opened a link to your content that you sent them. It also cannot tell you the amount of time your client spent looking at a link or any attachments you have sent them.<\/p>\n\n\n\n

    But don\u2019t worry! There is a light at the end of this tunnel.<\/p>\n\n\n\n

    Is there any other option I can use to track content that I send through WhatsApp?<\/strong><\/h2>\n\n\n\n

    Yes, there is! \ud83d\udc4d<\/p>\n\n\n\n

    You can use the Privyr<\/a> app to track many kinds of content that you send through WhatsApp. This content can include PDF files, website links, photos, videos, and more. All you have to do is upload the content to the app, and Privyr will automatically generate a trackable link every time you send it to a lead or client.<\/p>\n\n\n\n

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    Privyr lets you easily send personalised content to multiple clients, with trackable links for each one. You can also track total views on each piece of content.<\/em><\/figcaption><\/figure>\n\n\n\n

    Sending is super fast and easy! Just select the content you wish to share, and it\u2019ll be auto-personalised for your client. The app even directly integrates with WhatsApp to send the content \u2013 no need to search, scroll, type, or copy & paste.<\/p>\n\n\n\n

    Once you send the content, Privyr will tell you:<\/p>\n\n\n\n

    \ud83d\udca1 If and when your client has opened the content<\/p>\n\n\n\n

    \ud83d\udca1 How many times the client has opened it<\/p>\n\n\n\n

    \ud83d\udca1 How long the client has spent looking at it<\/p>\n\n\n\n

    \"\"
    Privyr sends you notifications when your content has been viewed. That way, if you decide to follow up, you can do it as soon as you\u2019d like. You can also view a full timeline of your content views for each client, on the mobile app or on web.<\/em><\/figcaption><\/figure>\n\n\n\n

    Viewing this information is super easy \u2013 you can find it in the Privyr app and the website.<\/p>\n\n\n\n

    Here’s a step-by-step video about how to send and track a File from your phone.<\/p>\n\n\n\n