{"id":5913,"date":"2023-05-16T08:47:19","date_gmt":"2023-05-16T08:47:19","guid":{"rendered":"https:\/\/www.privyr.com\/blog\/?p=5913"},"modified":"2025-09-17T07:01:36","modified_gmt":"2025-09-17T07:01:36","slug":"how-tracking-views-on-whatsapp-can-help-land-sale","status":"publish","type":"post","link":"https:\/\/www.privyr.com\/blog\/how-tracking-views-on-whatsapp-can-help-land-sale\/","title":{"rendered":"How tracking views on WhatsApp can help you land a sale"},"content":{"rendered":"\n<p>How do you know if your client is interested in your products or services? If they\u2019re interested, how interested are they? And how close are they to making a purchase?<\/p>\n\n\n\n<p>A decade ago, if you wanted to sell something to someone, you\u2019d meet them in person. Or, someone would see your ad and give you a phone call. You\u2019d then work towards a sale through calls or in-person meetings.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>Any information about your client and what they want can help you close a sale.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>From those interactions, you\u2019d get clues \u2013 from the client\u2019s body language or tone of voice \u2013 about things like:<\/p>\n\n\n\n<ol>\n<li>Are they interested in buying?<\/li>\n\n\n\n<li>Are they likely to make a purchase soon?&nbsp;<\/li>\n\n\n\n<li>Is there any special product\/service you are offering that they are leaning towards?<\/li>\n<\/ol>\n\n\n\n<p>Today, you can get leads through digital ads and have most of your client conversations over a messaging app like WhatsApp. But does <a href=\"https:\/\/www.privyr.com\/blog\/5-best-crms-for-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">the shift to messaging<\/a> mean that the art of reading into client conversations is dead?<\/p>\n\n\n\n<p>Absolutely not! Any information you get about your client and what they want can help when you\u2019re trying to close a sale.<\/p>\n\n\n\n<p>The good news is that there are plenty of tips and tricks you can use to get hints on how your client feels about a possible sale, even through messaging.<\/p>\n\n\n\n<h2><strong>\ud83d\udde3\ufe0f What can WhatsApp tell me about my clients?<\/strong><\/h2>\n\n\n\n<p>You\u2019re in luck! \ud83c\udf89 WhatsApp has a few features that help you track both <strong>if<\/strong> and <strong>when<\/strong> your client has seen your messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"829\" src=\"https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/WhatsApp-Message-Quick-Guide-1024x829.jpg\" alt=\"\" class=\"wp-image-5923\" srcset=\"https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/WhatsApp-Message-Quick-Guide-1024x829.jpg 1024w, https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/WhatsApp-Message-Quick-Guide-300x243.jpg 300w, https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/WhatsApp-Message-Quick-Guide-1536x1244.jpg 1536w, https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/WhatsApp-Message-Quick-Guide-1024x829@2x.jpg 2048w, https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/WhatsApp-Message-Quick-Guide-300x243@2x.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">The Blue Tick Blues and #LeftOnRead: WhatsApp&#8217;s message tracking features help you understand how your recipient is looking at your messages.<\/figcaption><\/figure>\n\n\n\n<h2>Do WhatsApp\u2019s tracking features always work?<\/h2>\n\n\n\n<p>\u26a0\ufe0f Not always.<\/p>\n\n\n\n<p>Parts of these features can be controlled in WhatsApp\u2019s privacy settings. This means that your recipient can disable <a href=\"https:\/\/faq.whatsapp.com\/665923838265756\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read Receipts<\/a> as well as <a href=\"https:\/\/faq.whatsapp.com\/419827870318306\" target=\"_blank\" rel=\"noreferrer noopener\">Last Seen and Online<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p><strong>WhatsApp\u2019s tracking features only tell you if the message has appeared on your client\u2019s screen.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>These features also only tell you if the message has appeared on your client\u2019s screen. You won\u2019t have information telling you, for example:<\/p>\n\n\n\n<ul>\n<li>If your client clicked on a link you sent them<\/li>\n\n\n\n<li>If your client opened a PDF you shared about your product or services<\/li>\n\n\n\n<li>How much time your client spent viewing your content<\/li>\n<\/ul>\n\n\n\n<p><strong><span style=\"text-decoration: underline;\">So while WhatsApp has <em>some<\/em> tracking features, they may not always tell you what you want to know about your client.<\/span><\/strong><\/p>\n\n\n\n<h2><strong>Is there a better way to track content sent through WhatsApp?<\/strong><\/h2>\n\n\n\n<p>WhatsApp can give you hints about your client\u2019s availability. <strong>But what about the content \u2013 the links, pictures, and files \u2013 you\u2019re sending your client?&nbsp;<\/strong><\/p>\n\n\n\n<p>For example, a real estate agent may send customers a PDF brochure about a new property. Meanwhile, a hair stylist might want to send over examples of haircuts and colours that they\u2019ve done.<\/p>\n\n\n\n<p>Knowing how customers are viewing and interacting with content \u2013 clicking on links, browsing a property agent\u2019s floor plans, or looking at sample hairstyles \u2013 can help you figure out if you\u2019re getting closer to a sale.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\">\n<p>If someone starts to spend more time looking at your content, it might be a good time to follow up with them.<\/p>\n<\/blockquote>\n\n\n\n<p>For example, if someone starts to click on links more or spend more time looking at sample photos or floor plans, your product or service is on your client\u2019s mind. Maybe it\u2019s time to follow-up with them.<\/p>\n\n\n\n<p>But how can you track clicks on links sent through WhatsApp? \ud83e\udd14<\/p>\n\n\n\n<p>A URL shortener, such as <a href=\"https:\/\/bitly.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bitly<\/a>, can help you track the number of clicks, where the clicks came from, and when people clicked the links.<\/p>\n\n\n\n<p>If you generate a different link for every client, you can track if they click on it and the number of times they open the link.<\/p>\n\n\n\n<p>It\u2019s a solution that works, but <strong><span style=\"text-decoration: underline;\">URL shorteners also come with limitations<\/span><\/strong>:<\/p>\n\n\n\n<p>\ud83d\udeab It takes a lot of time and effort to generate and keep track of every individual link sent to every individual client.<\/p>\n\n\n\n<p>\ud83d\udeab Number of link clicks doesn\u2019t always mean \u201cmore interest\u201d. Knowing how long someone has spent viewing the content can be much more important.&nbsp;<\/p>\n\n\n\n<p>\ud83d\udeab URL shorteners only work for links. You can\u2019t track other files sent to your client \u2013 such as pictures, videos, and PDFs.<\/p>\n\n\n\n<h2><strong>Are there any better ways to track how my client is viewing \ud83d\udc40 things I send them?<\/strong><\/h2>\n\n\n\n<p>Absolutely!<\/p>\n\n\n\n<p>Using an app like <a href=\"https:\/\/www.privyr.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Privyr<\/a>, you can easily track all sorts of content you send through WhatsApp &#8211; including PDF files, links, photos, videos, and more.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"929\" src=\"https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/Mockup-02-1024x929.png\" alt=\"\" class=\"wp-image-5948\" srcset=\"https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/Mockup-02-1024x929.png 1024w, https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/Mockup-02-300x272.png 300w, https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/Mockup-02-1536x1393.png 1536w, https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/Mockup-02.png 1538w, https:\/\/www.privyr.com\/blog\/wp-content\/uploads\/2023\/05\/Mockup-02-300x272@2x.png 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Content sent to clients through Privyr comes with trackable links. To better help you land sales, you get instant notifications when they view your content as well as a timeline of when your client views it. That way, you can choose when and how to follow up with your client.<\/figcaption><\/figure>\n\n\n\n<p>With just a few taps on your phone, Privyr automatically generates customised, trackable links and personalised content for each client. It even integrates directly with WhatsApp to actually send the message. \ud83d\ude4c<\/p>\n\n\n\n<p>The app can tell you:<\/p>\n\n\n\n<p>\u2705 If the client has opened the content<\/p>\n\n\n\n<p>\u2705 How many times the client has opened it<\/p>\n\n\n\n<p>\u2705 How long the client has spent viewing it<\/p>\n\n\n\n<p>All of this information is easily viewable in the Privyr app and website.<\/p>\n\n\n\n<h2><strong>Before you go about your day\u2026\ud83d\udc4b<\/strong><\/h2>\n\n\n\n<p>Links and content are a great way to share more information about your products and services. Now that you know a little more about how to see if your customers are engaging with your content, consider checking out <a href=\"https:\/\/www.privyr.com\/blog\/why-leads-not-clicking-links\/\" target=\"_blank\" rel=\"noreferrer noopener\">this article on why your leads aren\u2019t clicking on your links, and how to fix it<\/a>.<\/p>\n\n\n\n<p>We lay out do\u2019s and don\u2019t\u2019s for sending links over WhatsApp, so that you can send better messages and land more sales. \ud83d\ude4c<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do you know if your client is interested in your products or services? If they\u2019re interested, how interested are they? And how close are they to making a purchase? A decade ago, if you wanted to sell something to someone, you\u2019d meet them in person. Or, someone would see your ad and give you<\/p>\n","protected":false},"author":8,"featured_media":5920,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[469,417,418,344,491],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How tracking views on WhatsApp can help you land a sale<\/title>\n<meta name=\"description\" content=\"Here&#039;s how you can see client views on messages, links, or content sent on WhatsApp - and tell if the client is interested in a sale.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.privyr.com\/blog\/how-tracking-views-on-whatsapp-can-help-land-sale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How tracking views on WhatsApp can help you land a sale\" \/>\n<meta property=\"og:description\" content=\"Here&#039;s how you can see client views on messages, links, or content sent on WhatsApp - 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