Many businesses today operate primarily off messaging apps like WhatsApp. While WhatsApp doesn\u2019t have scheduling capabilities, you can use unofficial tools to replies on the app. But should you use them? <\/p>\n\n\n\n
When using WhatsApp, it\u2019s very important to keep in mind WhatsApp\u2019s official Terms and Conditions<\/a>, which specifically lay out restrictions around automated messaging.<\/p>\n\n\n\n This means that WhatsApp does not allow you to use tools to fully automate messages sent on the app. <\/strong>Breaking WhatsApp\u2019s Terms of Service carries serious consequences.<\/p>\n\n\n\n Fully automated messages can lead to a ban<\/span><\/strong> of your WhatsApp account.<\/p><\/blockquote><\/figure>\n\n\n\n \u274c Your WhatsApp account can be banned \u2013 even a few hours without access can devastate a business that relies on the app.<\/p>\n\n\n\n \u274c WhatsApp might take legal action against you or your company, which can be expensive, time-consuming, and devastating for your business<\/p>\n\n\n\n On top of breaking WhatsApp\u2019s rules, unofficial apps may require you to scan your WhatsApp QR code to hijack your account and let them send messages on your behalf. This means they\u2019ll also have unrestricted access to all of your private chats and data – something you should be very careful of.<\/p>\n\n\n\n If you\u2019re looking to use unofficial scheduling software, make sure you\u2019re willing to assume responsibility for the legal and business risks you undertake.<\/p>\n\n\n\n If those risks are too high, does that mean that there\u2019s nothing<\/strong> you can use to help schedule messages to your leads on WhatsApp? <\/p>\n\n\n\n Not exactly.<\/p>\n\n\n\n WhatsApp rules aside, in some situations scheduling messages makes sense, while in others it can make you look unprofessional or even offensive.<\/p>\n\n\n\n Say your business is an e-commerce store. Your customers have signed up for your contact list, which you are using to send out scheduled messages like promo codes and notifications about sales. These are the kinds of messages that usually don\u2019t require much context nor a reply from your customer. Your customer also knows that they are one of many people receiving these communications.<\/p>\n\n\n\n Now, imagine you\u2019re a real estate agent or wedding planner. Your communications with your customer are likely more two-way, as you\u2019re helping them plan a large and very personal life event or purchase. In return, they expect you to know and understand what\u2019s going on in their life.<\/p>\n\n\n\n Because your interactions are much more personal, it\u2019s important to be aware that the message you want to send today might be inappropriate or even offensive two weeks \u2013 or even two days from now<\/strong>.<\/p>\n\n\n\n To keep from looking insensitive, you can…<\/p>\n\n\n\n \ud83d\udcc5 Use your calendar to set reminders for the topics you want to message your client about, and when to do it<\/p>\n\n\n\n \ud83d\uddd2\ufe0f Use a note-taking app or similar app to find the template of the message you want to send to them<\/p>\n\n\n\n \ud83d\udcac Check your recent message history with the customer for any hints (such as recent illness, family emergencies, or events) that you need to change parts of the message<\/p>\n\n\n\n \ud83d\udce8 Copy and paste the edited text into a message you send to the customer<\/p>\n\n\n\n That\u2019s a lot of steps. If you want to take less steps and save time, is that the only way to do things?<\/p>\n\n\n\n Scheduling replies to your leads over WhatsApp carries risks \u2014 both technical and for your relationship with your lead. However, you don\u2019t want to \u2014 and shouldn\u2019t be \u2014 starting from scratch when it comes to messaging your leads. <\/strong>That includes copying and pasting replies from chat to chat.<\/p>\n\n\n\n If you can\u2019t automate things for WhatsApp, you should at least automate them for yourself.<\/p><\/blockquote><\/figure>\n\n\n\n If you can\u2019t automate things for WhatsApp, you should at least automate them for yourself. This saves you time, typing, and phone screen tapping. That means avoiding sending messages that are offensive or inappropriate \u2013 or scheduling messages that might be considered offensive or inappropriate at the time they\u2019re sent.<\/p>\n\n\n\n Through apps like Privyr<\/a>, you can quickly set follow-up reminders and select an auto-personalised message to send through WhatsApp. When it\u2019s time to send, you\u2019ll be able to quickly review the message and send in one tap, or edit if needed. There’s no need to manually switch between apps, search for the chat, or copy & paste.\u00a0\u00a0<\/p>\n\n\n\n Plus, Privyr integrates with the official WhatsApp and WhatsApp Business applications, works on your phone without any setup, doesn\u2019t require access to your WhatsApp data, and is totally safe to use.<\/p>\n\n\n\n The most important thing to remember when you use a tool for your business is that you don\u2019t sacrifice the good will of your lead or their interactions with you for the sake of your convenience. By using the right tool, you can make sure that you accomplish an easier interaction with your lead \u2013 on both sides.<\/p>\n\n\n\n It\u2019s important to reach out to your leads and follow up in a timely manner<\/a>. But what does good timing look like? To make sure you\u2019re getting the most out of your follow-ups to your leads, check out this article on how to create an automated lead follow up system in five easy steps<\/a>. With a good follow-up system in place, lead conversion can become much easier.<\/p>\n","protected":false},"excerpt":{"rendered":" Are you allowed to schedule WhatsApp messages to your leads? Is it a good idea? What are the risks? How do you make your lead outreach & follow-ups more productive?<\/p>\n","protected":false},"author":8,"featured_media":5647,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2],"tags":[464,469,418,491],"yoast_head":"\nWhat\u2019s Allowed \u2705: Is scheduling WhatsApp messages to your leads and clients a good idea?<\/h2>\n\n\n\n
The Alternative \ud83d\udc49: What else can you do?<\/h2>\n\n\n\n
Before you go\u2026<\/h2>\n\n\n\n
![\"A](\"https:\/\/lh6.googleusercontent.com\/7bPuNkoTAeEf1MQLIjQ6nBWJbmeERIhCyxAPyBWCmYlr8_XB2rbWeOUAX_R1p1gbwyEvrODne6DzTqAoJsL0vUJA_tRR-P3B7HfsNFfwBNJkZFkH2NY8rL8VWg-k1aW9iJMSfp4R0x-_iuRUc77O9xk\")